This policy explains how orders placed with RANP LTD (company number 17559917) can be cancelled, how goods can be returned and how refunds are processed. It forms part of our Terms & Conditions.
1. Cancelling before dispatch
- You may cancel an order free of charge at any time before we have placed a corresponding purchase order with our supplier. We will refund any payment received in full.
- If we have already committed to a supplier, you may still cancel. We will refund your payment less any reasonable, documented costs we have incurred that cannot be recovered (for example, supplier cancellation fees or freight already booked). We will show you these costs in writing before deducting them.
2. Delays and our cancellation
If delivery is delayed by more than 30 days beyond the confirmed lead time, you may cancel the order and receive a full refund of all amounts paid for the affected goods. If we are unable to supply an order for any reason, we will notify you promptly and refund in full.
3. Faulty, damaged or incorrect goods
- Please inspect goods on delivery and notify us at info@ranp.uk within 7 days, with your order number, photographs and a description of the issue.
- Where goods are confirmed faulty, damaged in transit or not as specified, we will at your choice repair, replace or provide a full refund, including reasonable return delivery costs.
4. Returns of non-faulty goods
- Standard catalogue items may be returned within 14 days of delivery by prior written agreement, unused and in original packaging. A restocking charge may apply and will be confirmed in writing before you return the goods.
- Goods made, configured or sourced specifically to your specification cannot be returned unless faulty or not as described.
- Return delivery costs for non-faulty goods are paid by the customer.
5. Consumers
If you are a consumer, you have a legal right to cancel within 14 days of receiving goods under the Consumer Contracts Regulations 2013 (subject to legal exceptions for custom-made goods), and your rights under the Consumer Rights Act 2015 are unaffected.
6. How refunds are paid
- Refunds are made to the original payment method or bank account used to pay.
- We process approved refunds within 14 days of agreeing the cancellation, or of receiving returned goods.
- Bank charges and currency conversion differences outside our control are not refundable.
7. Contact
To cancel an order or request a refund, contact us on (+44) 07384629745 or info@ranp.uk. Registered office: Office 6707GK, 182-184 High Street North, Area 1/1, East Ham, London, E6 2JA, United Kingdom.