1. About us
These terms apply to all quotations, orders and supplies made by RANP LTD, a private limited company registered in England and Wales under company number 17559917, with its registered office at Office 6707GK, 182-184 High Street North, Area 1/1, East Ham, London, E6 2JA, United Kingdom ("we", "us", "our"). You can contact us by telephone on (+44) 07384629745 or by email at info@ranp.uk.
2. Business customers
We trade on a business-to-business basis. By placing an order you confirm that you are acting in the course of a business and not as a consumer. Where we agree to supply a consumer, the consumer's statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected.
3. Quotations and orders
- Quotations are issued in writing and are valid for the period stated on them (or 14 days if no period is stated).
- A contract is formed only when we issue a written order confirmation or pro-forma invoice accepting your order.
- Each quotation states the product description, specification, quantity, price, currency, applicable taxes, delivery terms (Incoterms®), estimated lead time and payment terms.
- You are responsible for ensuring the specification you provide is accurate and suitable for your intended use.
4. Prices and payment
- Prices are as stated in the order confirmation and, unless stated otherwise, exclude VAT, duties, import taxes and freight, which will be shown separately.
- Payment is due in accordance with the terms on our invoice, by bank transfer or other method we accept. We do not store card details.
- Where advance payment or a deposit is required, we will confirm this in writing before you pay.
- We may charge interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
5. Delivery
- Delivery is made in accordance with the Incoterms® stated in the order confirmation. Risk passes as set out in that Incoterm.
- Lead times are estimates. We will keep you informed of any delay and, where a delay is significant, you may cancel as set out in our Refund & Cancellation Policy.
- You must inspect goods on delivery and notify us in writing of any shortage, damage or non-conformity within 7 days.
- Unless otherwise agreed, you are responsible for any import licences, permits and customs clearance in the destination country.
6. Title
Ownership of the goods passes to you only once we have received payment in full.
7. Warranty
We supply goods sourced from manufacturers and third-party suppliers. We warrant that goods will conform to the agreed specification on delivery. Any manufacturer's warranty will be passed on to you. Our warranty does not cover fair wear and tear, misuse, improper installation or failure to follow manufacturer instructions.
8. Compliance
Both parties shall comply with all applicable laws, including UK export control, sanctions, anti-bribery and anti-money laundering laws. We may refuse or suspend any order where we reasonably believe it may breach such laws.
9. Limitation of liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law. Subject to this, our total liability under any contract is limited to the price paid for the goods concerned, and we are not liable for indirect or consequential loss, or for loss of profit, revenue or business.
10. Force majeure
We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, war, sanctions, pandemics, port closures or carrier failure.
11. Complaints
If you are unhappy with any aspect of our service, please email info@ranp.uk. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 days.
12. Governing law
These terms and any contract are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.